FAQ
Quick answers to the questions we get most. If yours is not here, WhatsApp us at +1 (876) 458-8765 and we will help.
Shopping with us
Where is the Koko Bella store?
Shop #18, The Mall Plaza, 20 Constant Spring Road, opposite the Passport Office, Half Way Tree, Kingston 10, Jamaica W.I.
Can I shop in Jamaican dollars?
Yes. Use the country selector at the bottom of any page to switch between JMD and USD.
How do I know what size to order?
Every product page lists the sizes we have in stock, and our size guide converts UK, US, EU and AUS sizes with bust, waist and hip measurements. If you are between sizes, WhatsApp us and we will measure the actual piece for you.
Delivery
How soon does my order ship?
Orders are processed and shipped within 48 hours, subject to availability and payment verification.
Do you deliver across Jamaica?
Yes. We ship by Knutsford Express, Tara Services, Zip Mail and Jamaica Postal DHL. Economy delivery takes about 3 to 5 days.
Do you ship overseas?
Yes. International delivery takes 10 to 14 business days. Shipping is charged based on destination. Import taxes, duties and customs fees are the customer's responsibility.
Does someone have to sign for my order?
Yes. All orders require signature confirmation on delivery. If you would rather waive it, email or WhatsApp us first. If you waive signature you take full responsibility for a lost or stolen package.
Will I get a tracking number?
Yes, by email once your order ships. Full detail is on our billing and shipping page.
Returns
Can I return an item?
Eligible items can be returned for store credit only. We do not issue refunds.
How long do I have?
International returns must be shipped within 7 days of the delivery date. Walk in and local delivery returns must come back within 3 days of delivery or receipt.
What cannot be returned?
Swimsuits, bodysuits, sale items and accessories are final sale, with no exceptions.
What condition does it need to be in?
Original condition, unworn, unwashed, with the product tags still attached. Store credit is issued as an e-gift card to the email on file, for the sub total only, and does not include shipping. Return shipping is paid by the customer. Full detail is on our return policy page.
Still need us?
Email Kokobella.office@gmail.com, WhatsApp +1 (876) 458-8765, or call +1 (876) 631-0611.