Billing and Shipping

ALL ORDERS REQUIRE SIGNATURE CONFIRMATION UPON DELIVERY. If you choose to waive signature, please email us at Kokobella.office@gmail.com or WhatsApp us at +1 (876) 458-8765. If you waive signature you will be 100% responsible if your package is lost, stolen or missing, and no refund will be issued. For all orders with unmatched billing and shipping addresses we require further verification before processing your order.

SHIPPING AND DELIVERY POLICIES

Domestic Shipping

All orders are shipped via Zip Mail, Jamaica Postal DHL, Knutsford Express or Tara Express. ALL ORDERS REQUIRE SIGNATURE CONFIRMATION UPON DELIVERY. If you choose to waive signature, please email Kokobella.office@gmail.com or call us at +1 (876) 631-0611. We offer economy shipping, which takes approximately 3 to 5 days. Please see below for international shipping.

Once we receive your order, we may require additional information to verify the transaction. If additional information is required you will be contacted by email or phone, so please give us a phone number and email address we can reach you on in case of any issue or delay with your order. Where additional information is required your order will be held until we receive your verification. We reserve the right to cancel any order due to potential fraud.

The risk of loss and title for all merchandise ordered on this website passes to you when your package leaves our office. We will provide a Knutsford, Zip Mail or Jamaica Postal DHL tracking number once your order is shipped. In case of loss, please contact the shipper and give them your tracking number for all claims. Please note in the comment section if you would like to receive signature confirmation.

International Shipping

International shipping charges are based on the shipping destination. Delivery takes between 10 and 14 business days. We do not offer expedited delivery on international shipping.

Please note: international shipments may be subject to import taxes, duties and customs fees. You are solely responsible for any additional fees charged by the destination country on arrival. Koko Bella is not responsible for these fees. Orders that are refused will be charged the original shipping plus return shipping to us, or may become a total loss.

Tracking

Once your order has shipped you will receive a tracking number by email at the address you gave us with your order. You can use that tracking number to locate your package.

Delayed shipping

Please be aware that once we have shipped your package there may be delays due to holidays or other circumstances beyond our control. These cases are rare but they do happen.

Wholesale shipping

Wholesale buyers are responsible for shipping costs. You can choose between Knutsford Express, Zip Mail, Jamaica Postal and DHL. After weighing your order we will send you an invoice. You also have the option to have your items shipped with or without insurance.

Questions about an order? Email Kokobella.office@gmail.com or WhatsApp +1 (876) 458-8765.