FAQ
Quick answers to the questions we get most. If yours is not here, WhatsApp us at +1 (876) 458-8765 and we will help.
Shopping with us
Where is the Koko Bella store?
Shop #18, The Mall Plaza, 20 Constant Spring Road, opposite the Passport Office, Half Way Tree, Kingston 10, Jamaica W.I.
What are your opening hours?
Monday to Thursday: 10:00 am to 6:30 pm
Friday and Saturday: 10:00 am to 7:00 pm
Sunday: 11:00 am to 5:00 pm
Can I shop in Jamaican dollars?
Yes. Use the country selector at the bottom of any page to switch between JMD and USD.
How do I know what size to order?
Every product page lists the sizes we have in stock, and our size guide converts UK, US, EU and AUS sizes with bust, waist and hip measurements. If you are between sizes, WhatsApp us and we will measure the actual piece for you.
Delivery
How soon does my order ship?
Orders are processed and shipped within 48 hours, subject to availability and payment verification.
Do you deliver across Jamaica?
Yes. We ship by Knutsford Express, Tara Services, Zip Mail and Jamaica Postal DHL. Jamaica Post islandwide takes about 2 days. Knutsford Express is next day for pick-up at any Knutsford office. In Kingston and St. Andrew we also offer bike bearer delivery, paid in cash on delivery.
Do you ship overseas?
Not right now. Shipping outside Jamaica, including to the US, is on hold, so only Jamaican addresses can check out at the moment. If you are ordering from overseas, WhatsApp us and we will let you know as soon as it reopens.
Does someone have to sign for my order?
Yes. All orders require signature confirmation on delivery. If you would rather waive it, email or WhatsApp us first. If you waive signature you take full responsibility for a lost or stolen package.
Will I get a tracking number?
Yes, by email once your order ships. Full detail is on our billing and shipping page.
Returns
Can I return an item?
Yes. We have a 30-day return policy. You have 30 days after receiving your item to request a return. Email us at koko.mallplaza@gmail.com to start one.
How long do I have?
30 days from the date you receive your order.
What cannot be returned?
Swimsuits, bodysuits, sale items and accessories are final sale, with no exceptions.
What condition does it need to be in?
Original condition, unworn and unwashed, with tags attached and in its original packaging. You will also need your receipt or proof of purchase. Once we have received and inspected your return, approved refunds go back to your original payment method. Return shipping is paid by the customer. Full detail is on our refund policy page.
Still need us?
Email koko.mallplaza@gmail.com, WhatsApp +1 (876) 458-8765, or call +1 (876) 631-0611.